Business protocol is very important in
Austria and business is formal, structured and conservative, more so than many other Western European countries; all correspondence such as faxes and emails should also be formal. Dress is conservative, yet elegant; Austrians take great pride in their appearance and a good quality, well-fitting suit for men and women should be worn to make a good first impression. Austrians are also very title-conscious; always use last names with a preceding title such as Herr (Mr), Frau (Mrs) or Fräulein (Miss), along with their professional or academic title where
applicable (e.g. Herr Professor Kaufmann). It is vital to arrive punctually for meetings and to be thoroughly prepared, as meetings are brief and to the point. Be prepared to engage in preliminary small talk, including a knowledge of current affairs, before getting down to business. English is widely spoken in business, but printed literature should be in German if possible. Offices open at 8am and close promptly at 5pm Monday to Friday.
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